Blast Catering Terms of Use

Blast Catering is owned and operated by Dish Catering & Events LLC. This website, blastcatering.com (“Site”), is maintained as part of the services offered by Blast Catering. The following are the terms of use that govern the use of the Site (“Terms of Use”). By using the Site, you expressly agree to be bound by these Terms of Use and to follow these Terms of Use and all applicable laws and regulations governing the Site. Dish Catering & Events LLC reserves the right to change these Terms of Use at any time, effective immediately upon posting on the Site. Please check this page of the Site periodically for updates.

Modification Policy for Confirmed Orders

To ensure the highest level of service and to accommodate necessary preparations, the following policies apply to any changes in confirmed orders:

Changing Headcount:

• Notification Requirement: Changes to the headcount must be communicated at least 48 hours in advance of the scheduled event. This allows us to adjust resources and preparations accordingly.

Editing Orders (Adding or Replacing Items):

• Procedure: Any additions or replacements of items in an existing order must be completed either online or through your account manager.
• Deadline: Changes must be made no less than 2 business days in advance of the event to ensure availability and proper preparation.

Adding a Meal (e.g., Breakfast, Lunch, Break):

• Procedure: Additional meals can be added to your service by placing a new order either online or through your account manager.
• Deadline: New meal orders must be submitted at least 2 business days in advance of the event to allow for proper planning and execution.

Changing Delivery Location:

• Notification Requirement: Any changes to the delivery location must be communicated at least 12 hours before the scheduled time of the event. This is crucial to reorganize logistics and ensure timely delivery.

For assistance with modifications or for more information on managing your orders, please contact your account manager or reach out to our support team at hello@blastcatering.com.

Cancellation and Refund/Crediting Policy

For Upfront Payments Cancellation and Refund/Crediting Policy: 

• More than 4 days before the date of event: Customers may cancel their event bookings more than four days  before the scheduled date of the event without any penalty. A full refund (or catering-credit) of the upfront payment will be issued. For assistance or to initiate a cancellation, please contact us at hello@blastcatering.com.
• Less than 4 days before the date of the event: Cancellations made less than four days prior to the date of the event will incur a cancellation penalty, and no refund will be provided for the upfront payment.

For Bookings Without Upfront Payment:

• More than 2 business days before the event: Should you need to cancel your booking more than four days before the event, there will be no penalty or charges applied. For assistance with cancellations, please reach out to hello@blastcatering.com.
• Less than 2 business days before the event: Cancellations made less than two business days before the event will attract a cancellation penalty, and a cancellation charge will be applied.

Delivery Policy

Blast Catering and its partners are committed to adhering to all food safety regulations during the delivery process. Our delivery policy is as follows:

• Drop-Off Delivery: Delivery charges may apply for some Emirates, and any applicable fees will be clearly communicated at the time of checkout.
• Full-Service Catering (FSC): Delivery charges are included as part of the overall service fee, ensuring a comprehensive catering experience without additional delivery costs.
• Timing Requests: While we strive to deliver orders promptly and within the specified time frame, external factors such as traffic conditions or unforeseen circumstances may occasionally cause delays. In such cases, we will make every effort to notify you promptly.

Staff Attendance and Overtime Charges for Full Service Catering

Standard Attendance: Our standard staffing service includes a provision for our team members to be on-site for up to 4 hours. This duration is included as part of the service fee quoted at the time of your booking.

Overtime Policy: If the event requires our staff to stay beyond the initial 4 hours, additional charges will apply. An additional charge will be incurred for each staff member per hour beyond the scheduled 4 hours.

Clients are advised to estimate their event duration accurately and inform us during the booking process if extended service hours are anticipated. For specific rates and further assistance, please contact our support team at hello@blastcatering.com.

Limited License

You are granted a limited, non-exclusive, revocable, and non-transferable license to utilize and access the Site pursuant to the requirements and restrictions of these Terms of Use. Blast Catering may change, suspend, or discontinue any aspect of the Site at any time, including the availability of any Site feature, database, or content. Blast Catering may also impose limits on certain features and services or restrict your access to parts or the entire Site without notice or liability.

Use of the Site

This Site is intended for personal, non-commercial use. You may not use this Site for commercial purposes without obtaining Blast Catering’s prior written consent. Unauthorized use of the Site, including but not limited to misuse of any information posted to the Site, is strictly prohibited.

Content and Copyright Policy

Blast Catering respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us directly.

Links to Third-Party Websites

The Site may contain links to other websites for convenience. Blast Catering is not responsible for the privacy practices or the content of these other websites, and you access them at your own risk.

Disclaimer of Warranty

Blast Catering makes no warranties or representations about the accuracy or completeness of this Site’s content or the content of any site or external sites. The Site and all materials, information, software, products, and services included in or available through the Site are provided “as is” and “as available.” Blast Catering disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.

Limitation of Liability

In no event will Blast Catering be liable for any direct, indirect, incidental, special, consequential, or punitive damages resulting from the use of or inability to use this Site, even if Blast Catering has been advised of the possibility of such damages.

Governing Law

These Terms of Use are governed by and construed in accordance with the laws of thejurisdiction in which Blast Catering operates, without giving effect to any principles of conflicts of law.

Changes to Terms of Use

Blast Catering reserves the right, at its sole discretion, to change, modify, add, or remove portions of these Terms of Use at any time. Please check these Terms of Use periodically for changes.

Contact Information

For any questions or comments regarding these Terms of Use or the Site, please contact Blast Catering directly via our contact page on the Site.